Shipping information

Destination shipping information & costs

• UK shipping information & costs

  For the UK, we provide the option for next day delivery with online order tracking. Shipping costs are calculated during checkout and vary based on your delivery address. Typically, mainland UK addresses have shipping rates starting at £7.95+VAT (DHL) and £8.95+VAT (DPD), with slightly higher rates for the Channel Islands and remote regions.

• USA shipping information & costs

  For the USA, we provide a flat-rate shipping fee of £15.00. Delivery is typically a 2 day turnaround, although certain remote areas may experience slightly extended shipping times, ranging from 3 to 4 working days, depending on the specific location and chosen shipping options.

• Ireland, Europe and rest of the world

  Clients in Ireland, Europe, and worldwide destinations can select between Economy and Express shipping based on their preferences and availability. Orders are typically delivered within 1 to 2 working days, although specific locations may experience slightly longer delivery times, spanning from 3 to 4 working days. Shipping prices are calculated according to the package’s weight and destination address, which can be easily estimated by adding a book to your cart and using the “ESTIMATE SHIPPING” feature.

• Local collection option

  For customers located near our headquarters in Barnsley, South Yorkshire, we offer the option to collect your order directly from our HQ. We encourage this choice to reduce our carbon footprint. You can easily select this option during checkout. 

FAQs

• Sustainable packaging

  At Folio Albums, we are dedicated to sustainability, a commitment that has been at the heart of our operations since we launched in 2010. Our packaging is carefully selected to minimise environmental impact, ensuring that no plastics are used. In 2021, we proudly achieved a significant milestone by eliminating the final traces of plastic from our packaging. We now use fully sustainable materials in all our shipping processes, reflecting our ongoing dedication to protecting the environment while delivering our products safely and elegantly to your door.

• Carbon neutral shipping

  We are deeply committed to reducing our carbon footprint across every aspect of our operations, including our delivery services which are carbon-neutral. We exclusively partner with couriers dedicated to achieving net-zero emissions, ensuring that every shipment meets and exceeds our environmental standards. Additionally, our practices are rigorously audited each year by Carbon Neutral Britain. We proactively offset any carbon produced from our business operations, reinforcing our pledge to sustainability and our responsibility towards a healthier planet.

• Direct shipping to clients

  We offer the flexibility to drop ship directly to your clients. During the ordering process, simply choose a different shipping address and provide the necessary contact details.

• VAT considerations

  All our books are zero-rated for VAT. However, other products, such as presentation products, prints, and accessories, are subject to VAT. For customers outside the UK, no VAT is payable on any of our products. Please note that there may be import fees and country-specific VAT in accordance with destination country laws.

• Shipping invoices

  As a general practice, invoices are not included in the package. However, some countries outside the EU may require them for customs purposes. Whenever possible, we digitally supply this information to DHL for customs clearance.

• Need a VAT invoice?

  If you require a VAT invoice, we provide it electronically. Rest assured, it will not be included inside the box.

• Turnaround time and delivery time

  We pride ourselves on our craftsmanship and attention to detail, which means each product is carefully handcrafted to meet our high standards. Our standard production turnaround time for the Fine Art Album is 10 working days, with the Matted Album being 15 working days. Fine Art Prints are typically shipped in a few days, and other print products are 5 working days. 

  Please note that this timeline may vary slightly depending on the complexity of your order, customisation options, or during peak season. We always strive to deliver your products as quickly as possible without compromising on quality. If you have a specific deadline or require a rush order, please contact our client experience team, and we’ll do our best to accommodate your needs.